■ Distributor
La Fontaine Co., Ltd.

■ Operation manager
Tomizawa Tieko

■ Location
3-18-16-1F Jingumae, Shibuya-ku, Toyko

■Telephone number

Please use the form for service information such as sales.

■email address
shop@hopeshop.jp(Customer only)

■ Required charges other than the product price
・ Transfer fee when purchasing by bank transfer.

・ Cash on delivery fee when purchasing by cash on delivery (cash) is as follows.
~ ¥ 9,999 is a fee of ¥ 330
~ ¥ 29,999 is a fee of ¥ 440
~ ¥ 99,999 is a fee of ¥ 660
~ ¥ 300,000 is a fee of ¥ 1,100
* Fee includes tax.

・ The shipping fee will be 1,000 yen (tax included) nationwide.
* When the total purchase amount (excluding shipping fee) is less than ¥ 10,000.

■ Expiration date of application
As a general rule, it will be 5 days after order confirmation (automatic sending email for order confirmation).

■ Defective product
Initial defects that occur within 7 days from the date of arrival of the product will be replaced or repaired.

■ Sales volume
There is no particular specification (there is a setting depending on the product)

■ Delivery time
In the case of bank transfer, we will ship within 7 business days after payment is confirmed.
In the case of credit card and cash on delivery, we will ship within 7 business days after the order is confirmed.
If there is a delay due to unseasonable weather, the convenience of the delivery company, or any other reason, we will notify you by e-mail.

■ Payment method
・ Credit card (Visa, Master Card, Amex)
·Bank transfer
・ Cash on delivery (cash)
・ Apple Pay, Google Pay, Amazon Pay
* "Gift card" cannot be settled by credit card.

■ Payment deadline
・ In case of bank transfer
Please transfer to the account designated by our shop within 5 days from the date of order. If it exceeds 5 days, it will be treated as a cancellation. Please order again.
・ Cash on delivery (cash)
Please pay the price to Yu-Pack or Yamato Transport Co., Ltd. when the product is delivered.

■ Shipping
・ If the total purchase amount (excluding shipping fee) is less than ¥ 10,000, it will be JPY 1,000 (tax included) nationwide.
・ If the total purchase amount (excluding shipping fee) is ¥ 10,000 or more, free shipping will be provided nationwide.

■ Return deadline
We cannot accept returns or exchanges of products except in the case of initial defects.。
Click here for cancellation / return / exchange

■ Return shipping fee
In case of initial failure or wrong shipping product, we will handle it by cash on delivery.